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Frequently asked questions

  • In order to see the usage statistics of your institution, make sure that you are accessing from the IP ranges of your institution.

    To verify it, check if the name of your institution appears in the upper right corner of the screen before identifying yourself as an administrator.

    As administrator, your account will allow you to access statistics any time. You need to request an admin account if you haven't one.

    Once you are on the web site, click on Login (upper right corner) and identify yourself with the username and password provided .

    You will then see the Admin menu where you will find the option "Statistics".

    The table you see in the right is a summary of your institution’s activity from the first time it was registered in our system.

    From the left side, you can select the type of report, dates and number of results you'd like to get. Then click on "Send".

    Please note that you need to access from within the IP ranges of your institution to get the statistics. Otherwise, the counter will show 0.

  • Yes. If your library has requested that service, you will be able to download ebooks using Adobe DRM.  You first need to to create a personal account in Digitalia and to install Adobe Digital Editions on your computer or device (free online) http://www.adobe.com/es/products/digital-editions/download.html

     
    You can read and annotate downloaded e-books offline on your computer, and transfer them to supported devices.  You can have up to 5 Digitalia  e-books downloaded at a time.
     
     

    Patrons can download 5 documents at a time and the loan period is 20 days. Users can return early. There is a limit of 5 downloads per day.

    In order to download a file, every user has to create an individual account in Digitalia and install the program Adobe Digital Editions. If they want to download it directly from a mobile device, they would need an app that can read documents with DRM.

    They would also need Internet connexion when starting the download. Once downloaded, they will be able to read the file off-line.

    watch video >>

    If it’s your first time downloading a document onto your computer via Adobe Digital Editions:

     
    I. We recommend setting up Adobe Digital Editions on your computer before you start downloading from Digitalia,
     
    II. Or you can do all the steps together:
     
    - From your computer, go to your Digitalia site
    - If you aren’t already, sign in to your personal Digitalia account
    - That is, click the “Sign In” button at the top right and sign in.  If you don’t already have a personal account, create one here: 
     
    - Find the book you want to download
    - Click the “Download Adobe DRM“ button
    - Select the format you want to download (pdf or epub)
     
    If you haven’t already done so, you will need to install Adobe Digital Editions at this point.
    Once Adobe Digital Editions is installed, choose Open with Adobe Digital Editions
    You’ll be prompted to sign in to your Adobe account; if you don’t already have one, click the button to create one.
     
     

     

    see video >>

    The steps to download and install Adobe Digital Editions (ADE onwards) are:

    1. Click on the following link to access: https://www.adobe.com/es/solutions/ebook/digital-editions/download.html to access the ADE website.

     

    2. To start the installation of ADE, select the plataform you use (Windows or Macintosh)

    3. Accept the licence terms and click on the Next button.

     

    4. In the new form, select the first option "Associate types of file .acsm and .epub", and select the shortcuts you want to install on your computer. Then click the Next button.


    5. In the form below, find the location on your computer where you want to install ADE (you can leave the default address). After selecting the directory, click on the Install button.


    6. Next, the installation process will begin. Once it has finished, Adobe Digital Editions will open on your computer.


    7. Click on "Help" - "Authorize computer".


    8. In the new form you need to authenticate your computer: enter your Adobe ID and password.


    You can get an Adobe ID in the following link:
    https://www.adobe.com/cfusion/membership/index.cfm?loc=es%5Fes&nl=1&nf=1

    To authenticate the installation will allow you to read eBooks on up to 6 different devices (personal computer, laptop, tablets, eReaders, etc.).

    These devices must also be authenticated with your Adobe ID.

    If you do not authenticate the installation "Adobe ID", this will be anonymous and electronic books may NOT be transferred to other devices.

    You will have to repeat these steps on each computer you want to read eBooks.

     



    Note 1 DRM protection:

    Any e-book that has been read or downloaded BEFORE activating an Adobe ID, will not be available once your Adobe ID function is activated.


    Note 2 DRM protection:

    Any e-book that has been read or downloaded with a DIFFERENT Adobe ID from yours, will not be available with your Adobe ID.

      

    To read a book that is protected with Digital Rights Management (DRM) you need to authorize Adobe Digital Editions on your device.

    In order to authorize your Adobe Digital Editions:

    • Open Adobe Digital Editions
      • Go to Help menu and click on Authorize
      • Or, Press CTRL+Shift+U

    If you don't have an Adobe ID you will be asked to create one.

    You can also authorize without an ID, but then you will only be able to read the book on the current device. You won't be able to transfer it to an eReader or other computers or tablets.

    Keep in mind that the book becomes linked to the Adobe ID that is currently authorized. So, if several people use the same computer, remember to always authorize with your Adobe ID before downloading a new book.
     
    Sometimes it can be helpful to de-authorize Adobe Digital Editions:

    • Open Adobe Digital Editions
      • Go to Help menu and click on Erase authorization
      • Or, Press CTRL+Shift+D

    For downloading electronic books directly on mobile devices, such as iPhones, iPads and Android phones and tablets, we recommend the free app PocketBook , although you can use any other app that is capable of reading books with DRM (Aldiko, Adobe Digital Editions, etc.)

    We recommend using a browser on your device to access your Digitalia site and to download the book directly to your device:



    FIRST TIME ONLY:

    I. Install PocketBook on your device

    1. On your device, click App Store (for iOS) or Play Store (for Android)

    2. Search for "PocketBook Reader"

    3. Install it on your device

    4. Open the application

    a. On Android devices: click on the upper-left icon and go to “Adobe DRM”

    b. On iOS devices: click on "More", in the lower-right corner, "Configuration" and "Adobe DRM".

    5. Enter your Adobe ID data

    If you don’t have an Adobe ID, click on "Create Adobe ID" and follow instructions.

     

     

    If you have already installed and configurated PocketBook on your device, START HERE

     

     

    II. Download books using your device :

    1. On your device, use a browser to connect to your Digitalia site

    2. Sign in to your personal Digitalia account . If you still don’t have one, you can create it from here: http://www.digitaliapublishing.com/registro

    3. Search in Digitalia the document you want to download

    4. Click on "Adobe DRM Checkout" button

    5. Select the format you want to download (pdf or epub)

     

    6a. On iOS devices:

    - Look for the downloaded file and click on it

    - If it is not opened in the app, clic on the “Share” button

    - Look for PocketBook among the options

    - If PocketBook is not on the list, click on “More” to see the complete list

    - Select PocketBook

     

    6b. On Android devices:

    - If you have installed PocketBook on your device, click on the downloaded file and the app will open automatically.

     

    III. Read downloaded books – no Internet access required:

    1. On your device, open PocketBook

    2. Open one of the books you have already downloaded

    3. Read and enjoy!

     

    You don’t need to return the documents. When the loan expires, the document will be corrupted and you won’t be able to access to it anymore.

    But if you want to return the documents earlier, you can do so by selecting the book you want to return in your library in Adobe Digital Editions. Make a right-click (or control-click for Mac) on it, and then click on "Return Borrowed Item".
    It will ask if you are sure you want to return the eBook. Click "Return" to confirm.

     

    If you are using the app PocketBook, select the book you want to retutn and click on the upper-right icon to see more options, and click on "Return loan book".

    Note: this funcionality is not available on iOS devices

    It is not necessary! We offer a multiuser loan, so all the books are always available to be downloaded by any user anytime.

    If you have downloaded an ebook in your computer, and you want to transfer it to your ereader, please, connect the ereader to your computer.

    Now open Adobe Digital Editions and go to the Library menu.

    Your ereader will appear in the left menu under Devices.

    Just click on the ebook you want to transfer and drag it over to your device.

    Once the transfer is complete, you can disconnect your ereader.

    Please, be sure that your ereader can read the type of document you are downloading (PDF or ePub).

    There may be several reasons why you can't download a book on loan:

    • Make sure you are accessing through the website of your library, or physically from their facilities. To verify if you are, check if the name of your institution appears in the upper right corner of the screen. If you have accessed through their website but the name doesn't appear, please contact the library staff.
    • If you are accessing through your library but you can't see the download button, your library probably doesn't have this service. Please ask the library staff.
    • If you already have 5 active loans, the system will not allow you to download more until you return one of them or the loan expires. You can check how many active loans you have in the "Active Loans" section of your Digitalia account.
    • If you have already downloaded 5 documents in the same day, the system will not allow you to download more until 24 hours after the last loan.

    Here we are detailing some common Adobe Digital Editions errors you may find:

     

    •   E_ADEPT_NOT_READY or E_ACT_NOT_READY

    This error occurs when the authorization information is damaged. The solution is to re-authorize Adobe Digital Editions.

     

    •   E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER

    This message indicates that the book was downloaded with an Adobe ID different than the one you are currently using.

    Verify if Adobe Digital Editions (ADE) is authorized with the same Adobe ID you used to download the book. If it is not, de-authorize ADE and authorize it again with the correct ID.

    If you downloaded the book without an Adobe ID and you are now getting this message, please contact us on info@digitalia.us and let us know the title and URL of the book and the e-mail you registered with in Digitalia. We will return the book for you and you will be able to download it again with the correct Adobe ID.

     

    •   E_ADEPT_NO_TOKEN

    This error indicates that there was a problem downloading the file. Please contact us on info@digitalia.us and let us know the title and URL of the book and the e-mail you registered with in Digitalia.

     

    •   E_ADEPT_REQUEST_EXPIRED

    This message shows when your system’s settings (time, date or time zone) are incorrect or when you are trying to open an .acsm file that has already expired (it will expire after about 10 minutes of downloading it)
     

    Please check your computer’s time, date and time zone. Then download the file again and open it immediately.

     

    •   E_BAD_LOAN_ID or E_LIC_ALREADY_RETURNED

    This error typically appears when you are trying to return a title in Adobe Digital Editions (ADE). Usually the book has been successfully returned, but it will still appear in your ADE library.
     

    Verify in your Digitalia account if the book has been returned. If it doesn’t appear in your active loans (do not confuse with your loan history), it has been returned. Then you just need to delete it from your ADE library (without returning it)
     

    If the book still appears as an active loan, please contact us on info@digitalia.us and let us know the title and URL of the book and the e-mail you registered with in Digitalia. We will return it for you.

     

    •   E_STREAM_ERROR

    To solve this error please try to update to the newest version. You can also try to de-authorize your Adobe Digital Editions and authorize it again.

     


    Many other problems can be solved by de-authorizing Adobe Digital Editions and re-authorizing it.

    If your problem is not listed above, you can search the name of the error in the official assistance page for Adobe Digital Editions.

    Also, you can try to update to the most recent version of Adobe Digital Editions.

  • Digitalia eBooks are a new way to discover and enjoy your favorite books online  powered by Digitalia. With Digitalia you can do the following:

    • Your Digitalia eBooks are stored safely in the digital cloud (Digitalia's computer servers), so you can read anywhere you go, using just about any device with an Internet connection. Digitalia eBooks are compatible with most Web browsers, Android phones, iPhones, iPads, and many eReaders.
    • Explore thousands of titles instantly. Discover your next Digitalia eBook among thousands of titles in every imaginable category. All Digitalia eBooks offer instant availability and unlimited storage.
    • Access your library anytime, anywhere. All of your Digitalia eBooks are stored wirelessly in one place, so you can access Your eBook Library from one account anytime, anywhere.


    Digitalia ebooks are offered as pdf and/or epub. You have available online readers, and you can also download your ebooks on loan.

    Finding Digitalia eBook and ejournals on our database is easy. Simply visit our homepage and browse our collections there, or use our search box above: Yo can search there by author, isbn or title, or just launch a general full text search

    You may also use our Advanced Search page in a similar manner, where you will find advanced options to search and improve your requests to our database.

    Currently we offer access to all ebooks in one or more of the following formats: PDF, ePub and Audio viewer. We have available online readers for all of these formats, and you can also download your ebooks with Adobe Digital Editions if your institution has hired this service.

  • Digitalia MARC 21 records can be downloaded at the url http://www.digitaliapublishing.com/w/67 by library professionals free of charge and they can be loaded into your library's catalog directly.

    MARC records for both books and journals are in MARC 21 format and created using AACR2 cataloging rules (until 2014) and RDA (from 2014). Digitalia records are compliant with NACO and SACO, and Library of Congress guidelines, contain LC call numbers, and are provided in MARC 21 format with MARC-8 or UTF-8 character encoding.

  • Of course. Digitalia allows you to create your own lists, so you can save the contents you are interested in.

    From your account, or from the top drop-down menu, you can access to “My lists”.

    There, you can create a “New list”, name it and even add a little description.

    To add content to this list, browse or search the catalog to look for the documents you are interested in, and select them by checking the box situated over the title. Please make sure you have selected the correct list.

    When your institution has access to Digitalia website, your personal account will be useful for you to:

    • Make selections of titles
    • Save lists of selected titles and assign names to those lists
    • Save the notes and bookmarks that you add to the books
    • Remember the last page you read in the books that you have previously accessed to
    • Access your browsing and loaning history
    • Download ebooks using Adobe DRM, having offline access to the ebooks (if your institution has subscribed to this service)

    Digitalia offers multiuser access within the library campus and very broad permissions to download ebooks within the IP Campus that has access. 

    Interlibray loans (ILL) are available only between institutions with license agreement with Digitalia. An institution without the license signed, would not have the legal necessary framework to use our ebooks. 

  • At any moment, you can use the simple search, situated above the titles.
     


    Select the field where you would like to search, on the pull-down menu: title, author or ISBN, or select “Full text” if you wish to search by keyword inside the document.

    The searcher is not case sensitive and don't consider the accents. However, to search by ISBN, you have to write the number without dash.

    The search results list will display in order of relevance, being able to refine your search, if necessary, by the options on the right-hand bar: publisher, subject, format, year, language and country.

    For further information, please, consult our user guide.

    You can access the advanced search, by clicking the “advanced search” button, next to the simple search bar.

     First, select the field where you want to search, on the pull-down menu: author, title, ISBN, ISSN, eISBN or full-text.

    Secondly, you can add a second term or sentence to the search, and make a boolean search, by selecting:

    • AND: the results will contain both terms
    • OR: the results will contain any of both terms
    • NOT: the results will contain the first term, but not the second one

    If necessary, you can add all the fields you consider opportune to make your search more specific.

    Besides, we can filter the search by one or more of the following options:

    • Publication year
    • Subject
    • Publisher
    • For further information, please, consult our user guide.

     

    Yes, at the top bar, you can find five direct accesses: new content, ebooks, ejournals, ecollections and publishers.

    Clicking on "ebooks", a subject chart will be displayed. Select the subject of your interest to access to all the related ebooks.

    You can browse the ejournals in alphabetical order or by subject by clicking on "ejournals".

    Our "ecollections" are themed collections containing both books and journals and can also include one or some of the subject classifications.

    Last option shows a list of all the publishers that are part of our database, so you can choose one of them to see all the titles.

    For further information, please, consult our user guide.

    Our collections contain both ebooks and ejournals from selected topics, and they may include one or more subjects from our subject chart.

    Select the collection you are interested in, and automatically the titles that form it, will be shown.

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  • In the first place, please be sure that you see the name of your University or Library in the upper-right corner.

    Once you have located the document you are interested in, click on the cover or the title and you will access to the full bibliography card.

    In this same page, you can export the card to your reference manager, RefWorks or EndNote, with a simple click on the corresponding button on the drop-down menu "Export book".

    You will be shown one or more options to visualize the document: pdf format, epub format or Audio.

    With any of the options, it will open a screen viewer where you can consult the documents and do full-text searches.

    For further information, please, consult our user guide.

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